Speed - as a result of the developers intimate knowledge of the software Quality - this knowledge of the software enables the software engineers to provide quality help with your problems Cost - because our support process is a direct connection between the customer and the software engineer, the cost to the customer of the support process is lower Friendly - you will find the people you deal with at Starsoft very friendly which is helpful as computer problems can sometimes raise the stress levels Professional - everyone you deal with at Starsoft will treat you and your staff in a courteous and professional manner

Because our support services give you access to our software development staff, it is important that you follow our support procedures.

Unless you have a support contract with Starsoft Computers that provides you with telephone support, please do not telephone us for support.

Please send an email to support@starsoft.co.nz and it will be passed onto the correct person who can deal with the issue.

Please supply us with the following details -

Name Company Name Phone (and extension or Direct Dial if appropriate) and Fax numbers in case we have to contact you this way Country and state, county or province City Time zone Best Contact time Software application Software version no Operating system and any service packs installed Computer processor (Pentium III, P4, Athlon XP+ 2000 etc) and Memory Description of problem Urgency - High, Medium or Low Can you receive email attachments? What is your email mailbox limit in MB